YourBusinessNumber eSim Contracts

The monthly billing period starts as soon as your eSim is ordered and provisioned. The basic fee and the free units are calculated aliquot. The contract signing fee is the amount you paid when you place your order. Plans are 30 day rolling and will be charged every 30 days until you cancel the plan.

You can only use an eSIM with eSIM-eligible devices. Warning: Apple Watches are not supported.

• No activation fee
• No credit check
• No minimum contract period (after initial payment)

You will benefit from uncapped download and upload speed. The actual final speed depends on various factors such as the device, network load and location.

EU Roaming

You can use a part of your monthly allowance in the EU. You can also call EU countries from the UK for free.

Spending caps

All of our eSim contracts have a spending cap of £1. Please contact customer service for additional bolt ons: Contact us on WhatsApp on +44 208 040 1100. Our Customer Service hours are 9am – 5pm UK time, Monday – Friday. Currently, we have limited support over the weekends. If you message us out of hours, we’ll respond as soon as we return.

Mobile Number Transfer

If you wish to transfer your existing phone number, please contact us with your number, PAC code, and desired transfer date.

O2 Plan details

YBN 20

• Monthly fee for a flexible monthly plan: £14.99 + VAT
• Unlimited minutes/unlimited SMS/20 GB of data, per month
• Inclusive EU Roaming (see ‘Fair Usage Policy’ – any roaming data used outside your data plan will be charged at 3.0p per MB)
• Inclusive EU international calls (see ‘Travelling in Europe’ for more details)
• eSIM only
• Unrestricted 4G/5G speeds
• VoLTE and WiFi Calling for supported devices

YBN 50

• Monthly fee for a flexible monthly plan: £16.99 + VAT
• Unlimited minutes/unlimited SMS/50 GB of data, per month
• Inclusive EU Roaming (see ‘Fair Usage Policy’ – any roaming data used outside your data plan will be charged at 3.0p per MB)
• Inclusive EU international calls (see ‘Travelling in Europe’ for more details)
• eSIM only
• unrestricted 4G/5G speeds
• VoLTE and WiFi Calling for supported devices

YBN UNLIMITED

• Monthly fee for a flexible monthly plan: £19.99 + VAT
• Unlimited minutes/unlimited SMS/Unlimited GB of data, per month
• Inclusive EU Roaming (see ‘Fair Usage Policy’ – any roaming data used outside your data plan will be charged at 2.0p per MB)
• Inclusive EU international calls (see ‘Travelling in Europe’ for more details)
• eSIM only
• Unrestricted 4G/5G speeds
• VoLTE and WiFi Calling for supported devices

Additional Price Guide

• 24 hour world pass £7.50 per day

O2 – EU Roaming Fair Usage Policy

You may use our services within our Europe Zone for periodic travel, such as holidays or short breaks. However, if you are not genuinely using our services for periodic travel, we may need to charge you for, or suspend, your access to these services.

What to Avoid: Using our services for the first time outside of the UK or using our services within our Europe Zone for prolonged periods which don’t follow reasonable business holiday or travel patterns and behaviour. If you use our services in our Europe Zone for 60 or more days in any four month period this is likely to be deemed to be an unfair use of our services and you will be in breach of this Fair Usage Policy.

O2 – Travelling in Europe

When travelling to Europe, roaming in our Europe Zone will be included in your UK allowance unless your contract states otherwise. So your minutes, texts and data will work in our Europe Zone, just like they do at home.

Usage NOT included in your allowances:

• Making calls or sending texts to premium rate numbers
• Calls to non-geographic numbers
• Making calls or sending texts from within the Europe Zone to a destination outside the Europe Zone

Europe (+VAT) – Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden.

Europe (VAT free) – French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Mayotte, Monaco, Norway, Reunion, Saint Barthelemy, Saint Martin, Switzerland.

Vodafone Plan details

Vodafone – EU Roaming Fair Usage Policy

Roaming services are intended for use during periodic travel and not for customers roaming across foreign networks on a semi-permanent or permanent basis. If customers roam for more than 50% of the time in any 4-month rolling period, they will be contacted requesting more moderate use of roaming services.

If customers roamed usage continues to exceed 50% as described above, over the 2-week period following the first notification, customers may be charged for further use or may be barred from using roaming services. Customers will be notified before being barred. If a customer exceeds 15MB per day on a regular basis we reserve the right to adjust your discount accordingly.

Additional FUP terms may apply: https://www.vodafone.co.uk/cs/groups/public/documents/document/vfcon106047.pdf

Vodafone – Travelling in Europe 

Not satisfied with our service?

Please contact our service team. You can find out our official complaints procedure by speaking to one of our team.

Should the problem remain unresolved after eight weeks or if we send you a final response letter wherein we say that we reached a decision that you don’t agree with or that we cannot help you further, you will get an alternative dispute resolution letter (ADR). You can then contact the Communications Ombudsman, a free and independent organisation that will try to resolve the complaint if it falls within their jurisdiction. You can reach them through their website: www.commsombudsman.org