Frequently Asked Questions

Can I only use YBN for WhatsApp Business?

No, you can use it for other messaging apps such as WhatsApp, Telegram, Signal and Viber. You can also use it to sign up other apps such as Uber or Deliveroo.

Why do I need a second number for WhatsApp Business?

You need a second number for WhatsApp Business as you are not permitted to use the same number as your regular WhatsApp account. This would mean buying another phone with an extra monthly contract or pay as you go SIM. With YBN you can get that number to run your business through WhatsApp Business without having to buy a second phone and for a considerably cheaper price than another contract.

Can I use WhatsApp and WhatsApp Business on same number?

No, it’s not possible to use WhatsApp and WhatsApp Business on the same phone. You can only use one number per account.

Can I use my YBN number for normal calls / texts?

YBN numbers can only be used in messaging apps. The number attached to your sim card is for normal calls and SMS messages. If someone places a normal call to your YBN number it gets forwarded to the mobile number you signed up with (your main number) and you have a talk time of up to 1 minute.

Is an eSIM the same as this product?

No. An eSIM is an embedded chip inside your phone that acts exactly like a traditional SIM card, removing the need for swapping SIM cards if you move networks. You can have more than one plan from different networks on an eSIM, but the drawback with this is that you can only use one network at a time. With a number from YBN, you don’t have the issue of using one at a time - you can use your business number in tandem with your personal number, whilst still being able to separate it out.

Can I have both WhatsApp and WhatsApp business?

Yes, you can have both WhatsApp and WhatsApp Business but as stated above you need a different number for each WhatsApp and would therefore need to buy another phone with another SIM. YourBusinessNumber gives you a UK mobile number that allows you to use both WhatsApp and WhatsApp Business on the same phone.

How do I cancel my subscription?

You can cancel your subscription by clicking here. If you cancel your subscription your YBN number will be terminated.

Still looking to cancel?

We are sorry to see you go. Please fill in the form below to complete cancellation.

Don’t just take our word for it.

“Quick and easy to set up, been waiting for something like WhatsApp business to come along so I could have a clean separation between my work and social life. Didn’t know how to get a number set up but found this company and sorted in seconds.”

Mat G

Google five star rating