90% of guests prefer to communicate with hotel reception via messaging.

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Screenshot of WhatsApp and WhatsApp Business installed on same device

WhatsApp Business for Hotels…

Offer instant messaging to your hotel guests with YourBusinessNumber. Being able to respond in real-time to queries and requests means more bookings, easier organisation and better service for your clients.

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Hotel receptionist serving a customer

Why would a hotel need a second number?

The WhatsApp Business app is a perfect solution for hoteliers and restaurateurs looking to present a professional chat option for their guests.

If you want to use WhatsApp Messenger and WhatsApp Business on the same phone, you’ll need to buy a second virtual phone number so you can switch between both apps.

That’s where YourBusinessNumber can help – we provide a unique UK number to set up your WhatsApp Business account.

There’s no need to provide a second phone for your reception staff. Just download the free WhatsApp Business App and activate it using the number we give you.

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Mobile phone with hotel search app

Can we add our new WhatsApp Business number to our Facebook & Instagram profiles?

Absolutely. With more than 1.4 billion monthly active users, including your new WhatsApp Business contact details on your Facebook page is a great idea.

Travellers are increasingly using social media platforms to research, plan and communicate with hotels and restaurants – so making sure that your contact information is up-to-date is a good way to maintain your reputation before you even secure that booking.

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How can hotels use messaging?

Hotel owners and reception staff are using WhatsApp Business to:

  • Answer queries
  • Advertise availability
  • Confirm bookings
  • Facilitate contactless check in and check out
  • Get feedback
  • Promote special offers and events
  • Upsell packages and experiences
  • Celebrate special occasions
  • Offer helpful tips
  • Share local news
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Screenshot of WhatsApp and WhatsApp Business installed on same device

Don’t just take our word for it.

Business owners everywhere are utilising YourBusinessNumber #YBN and business messaging apps.

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Frequently Asked Questions

Can I only use YBN for WhatsApp Business?

We currently support customers looking for a virtual number to get themselves verified on WhatsApp Business. Get your virtual number here.

Why do I need a second number for WhatsApp Business?

You need a second number for WhatsApp Business as you are not permitted to use the same number as your regular WhatsApp account. This would mean buying another phone with an extra monthly contract or pay as you go SIM. With YBN you can get that number to run your business through WhatsApp Business without having to buy a second phone and for a considerably cheaper price than another contract.

Can I use WhatsApp and WhatsApp Business on same number?

No, it’s not possible to use WhatsApp and WhatsApp Business on the same number, but you can use your YBN number in the WhatsApp Business app and your personal number on WhatsApp - on the same phone. Get your virtual number here.

Can I use my YBN number for normal calls / texts?

YBN virtual numbers can only be used in messaging apps. The number attached to your SIM card is for normal calls and SMS messages. If someone places a normal call to your YBN virtual number, it gets forwarded to the SIM card mobile number you signed up with free of charge.

Is an eSIM the same as this product?

No. An eSIM is an embedded chip inside your phone that acts exactly like a traditional SIM card, removing the need for swapping SIM cards if you move networks. You can have more than one plan from different networks on an eSIM, but the drawback with this is that you can only use one network at a time. With a number from YBN, you don’t have the issue of using one at a time - you can use your business number in tandem with your personal number, whilst still being able to separate it out.

Can I have both WhatsApp and WhatsApp business?

Yes, you can install both WhatsApp and WhatsApp Business but you need a different number for each messaging app. YourBusinessNumber gives you a second virtual UK mobile number that allows you to use both WhatsApp and WhatsApp Business on the same phone.

How do I cancel my subscription?

You can cancel your subscription by clicking here. If you cancel your subscription your YBN number will be terminated.

A man laughing alone in a bar

“Bar takings have doubled!”

James uses YourBusinessNumber and WhatsApp Business in his hotel and is already seeing huge benefits.

Time for that drink…

WhatsApp Business Testimonial | Restaurant Owners | James's Story