The advantages of using WhatsApp Business with a second phone number

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GDPR compliance, privacy, managing multiple users and separation of work and personal contacts are some of the benefits of using a WhatsApp Business account with a second phone number.

Why should you use a second number for WhatsApp? Well, you can't install two WhatsApp accounts using the same number, so if you already use your personal number for your normal WhatsApp account and you want to keep it active, you'll need a second number to use for the WhatsApp Business app - and that's where YourBusinessNumber comes in!

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Benefit 1: Save money

Using WhatsApp Business with a second phone number is cost-effective by eliminating the need to buy a second handset, or paying for another plan for an additional SIM. No more managing two phones.

Benefit 2: Keep work and personal messages separate

When you use WhatsApp Business with a second phone number, you'll have two numbers active on the same device. You can use the WhatsApp Business App to speak to family and friends and one to manage conversations with customers and business contacts.

Benefit 3: Manage multiple users

WhatsApp Business is ideal for multiple users from teams of any size, whether you're running a small team with two users or a large business with multiple devices. If you have a team member who leaves the business, you can quickly and easily reassign the number to a new user using WhatsApp API.

Benefit 4: Save time

Having WhatsApp Business on the same phone that you have your personal WhatsApp messages means less time switching between different devices in order to get up to speed and process inbound messages. Setting up is also easy, taking only a few minutes.

Benefit 5: Maintain privacy

If you use your personal phone number for business purposes, you can expect to receive a large amount of messages each day. This can result in very little work-life balance as the boundaries between the two are blurred. When clients or business contacts message you, they'll only have access to your WhatsApp Business number, rather than your private number – but you still only have to manage one device.

What WhatsApp business looks like as a second number on your phone

Screenshot of homescreen with both whatsapp and whatsapp business installed

Software available to manage more than one business number through WhatsApp Business API

If you're running a business with multiple users or multiple devices all running WhatsApp API, you'll want to know how to manage multiple numbers efficiently. Luckily, with the WhatsApp Business API, you can collect all WhatsApp messages across multiple devices on one platform, assign messages to colleagues, and more.

Trengo is an omnichannel communication platform that unifies all messaging channels into one single view, making customer communication easy. Trengo pulls together email, WhatsApp Business, Instagram and Live Chat so you can stay on top of all your messages, no matter where they come in from.

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Another option is, a business messaging app that works with WhatsApp Business API to connect customers from any channel to every team, even with multiple users and various devices. Unify communication channels including WhatsApp API and make messaging a tool for marketing, sales, support and engineering.

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Use a virtual number for WhatsApp business app to keep costs and effort low

There's no need to splash out on multiple devices if you want to start using the WhatsApp Business app with a separate number – simply follow our easy steps to generate your number, install WhatsApp Business and get started. We provide you with a unique UK phone number for you to use with these messaging apps.

No need to change your phone, just download the free WhatsApp Business App (latest version) and sign up using the WhatsApp Business number we give you. It works in the same way whether you have an Android mobile device or iOS devices.

Who uses a virtual number for WhatsApp business?

Estate Agents

WhatsApp Business API can be a game changer for estate agent teams. Respond in real-time to potential buyers and sellers, arrange viewings quickly and efficiently, manage multiple users and phone numbers, refer back to chat history, and speed up the often too-slow conveyancing process with WhatsApp messages.

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Small Business Owners

It's very common for owners of small businesses to feel overwhelmed by the sheer volume of messages they receive every day from customers. With the WhatsApp Business app, you can see at a glance which messages are still waiting for a response without the need for multiple devices.

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Personal Trainers

For personal trainers, staying on top of customer relationships is key. Whether you're working with as few as 5 or as many as 25 clients at any one time, you need to be able to respond quickly to incoming messages via your WhatsApp account. YourBusinessNumber eliminates the need for multiple phones to use with WhatsApp, so you can save money and never have to worry about forgetting your second handset again.

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Beauticians & Hairdressers

WhatsApp Business app is ideal for beauty therapists and mobile hairdressers looking to optimise their business activities. Book appointments, quickly answer queries using templated messages and promote special offers to existing clients with WhatsApp Business.

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WhatsApp Business API is an incredibly powerful tool for those working in the hospitality industry, both in smaller and large businesses. Hotel and restaurant teams can use WhatsApp to answer messages and customer queries, manage multiple users, and create and confirm new bookings.

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Consultants & Freelancers

For consultants and freelancing managing many different clients and projects at the same time, staying on top of communication with clients is key. With the WhatsApp Business app, you can use features such as Quick Replies to answer common questions, Labels to categorise and organise your chats by project, and WhatsApp web to stay on track.

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Builders, Plumbers & Electricians

Tradespeople love using WhatsApp Business to send and receive messages from customers and colleagues. WhatsApp is ideal for sharing images, so whether your client needs to send across a snap of a fusebox or a doodle of a room layout, they'll appreciate being able to get in touch via WhatsApp.

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Creative professionals including copywriters, graphic designers, artists, creators, with multiple projects and many different clients, can really benefit from using a WhatsApp Business account – and more customers than ever are opting to use WhatsApp. With WhatsApp web, set up quickly using a QR code, you can stay focused even when using other devices.

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Employees who work from home (WFH)

Employees who are part of larger businesses, but work from home, can find it difficult to maintain boundaries between home life and work life. Using a separate WhatsApp Business app on one phone means that employees are able to fully switch off out of business hours – without the need for the company to pay for two devices for multiple users of WhatsApp API.

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