WhatsApp Business Not Working? Troubleshooting 101

Is your WhatsApp Business app acting up? Don’t worry – we can help.

While WhatsApp Business is well-known for its reliability and low outage rates – which is exactly why we recommend it – sometimes, things just don’t go as planned.

Read on to discover some basic self-help troubleshooting steps to get your app back on track. Plus, we’ll show you where to find more support if things still aren’t working.

Are you a YourBusinessNumber customer? Get in touch with our customer support team now for one-to-one assistance.

Common issues with WhatsApp Business

Even the most stable communication platforms can encounter hiccups. Here are some commonly reported WhatsApp Business problems:

• WhatsApp Business isn’t working as expected on my device.
• I can’t receive phone calls through WhatsApp Business.
• My WhatsApp Business notifications aren’t working.
• I can’t receive verification messages on WhatsApp Business.

How to fix common WhatsApp Business problems

Have you restarted your device?

Restarting your device is recommended as the first step when you’re troubleshooting for a reason. When you switch your device off and then back on, your phone’s internal processes are restored to a startup state, which can sometimes resolve software or network issues without needing any further steps.

To restart an iPhone, hold down the top volume button and the power button at the same time until you see the power off option on the screen. Swipe the slider that is labelled ‘Slide To Power Off’ and wait for the device to power down. Once it’s completely off, press and hold the power button for three seconds until the Apple logo appears, then release it. Your phone is now restarted.

Android devices may have different methods for powering off, so check the instructions for your particular device. Generally, you’ll need to press and hold the power button (often situated on the right side of the phone) and select either ‘Power Off’ or ‘Restart’.

Is your WhatsApp Business number banned?

If your account is banned, you won’t be able to access WhatsApp Business at all from any device. If your device shows a message that reads “This account is not allowed to use WhatsApp”, your account has been banned.

WhatsApp bans accounts that they have flagged as violating their Terms of Service. To find out more, check out our guide to figuring out why your WhatsApp Number is banned.

Did you change your number without using the proper process?

If you recently switched devices and didn’t use the ‘Change Number’ feature, you might run into issues. Make sure you follow the proper steps to transfer your account settings over.

Follow the instructions from WhatsApp when changing your phone number.

Is your WhatsApp Business app up to date?

Always ensure you’re using the latest version of WhatsApp Business, downloaded from an official source such as the Google Play Store or the App Store. If you’re not sure if your app is up to date, go to the correct app store for your device and check for available updates.

Is your mobile operating system up to date?

For WhatsApp Business to operate effectively, it’s best to keep your mobile operating system fully updated to the latest version. Check for and install any software updates that are available for your device.

On iPhone, go to Settings, then General, then Software Update. You can also enable automatic updates if you prefer.

On Android, go to Settings, then tap System, then Software Update. Follow the on-screen prompts to install any available updates.

Have you tried clearing the app’s cache?

Even if you have the latest version of the app installed, clearing the cache can help to improve its performance.

To do this on Android devices, go to Settings, then Apps, then WhatsApp Business, then Storage. Choose Clear Cache and follow the on-screen prompts.

On iPhone, you’ll need to delete the app and then reinstall it in order to clear the cache. Before you delete, make sure you’ve made a backup of your WhatsApp Business data.

Are you experiencing network issues?

Sometimes, connectivity problems can cause WhatsApp Business to malfunction. Try switching between Wi-Fi and mobile data and see if that resolves the issue. If needed, you can reconnect to the same Wi-Fi network or select a different one.

How to check WhatsApp Business’ service status

Before diving into more complex troubleshooting for your issue, it’s a good idea to check the service status of WhatsApp. You can visit Downdetector to see if there are any ongoing outages. If it looks like there are no reported outages, it might be time to explore other fixes.

Will I lose my data when WhatsApp Business isn’t working?

Rest assured that even if WhatsApp Business’ platform is experiencing outages, your data should be kept safe and secure. We do recommend that you regularly maintain a WhatsApp Business backup to ensure that there is no chance of losing your data.

Where to get further support with WhatsApp Business problems

If you’ve tried these troubleshooting steps and still can’t get WhatsApp Business to work, there are several places that you can reach out for help.

Get help from WhatsApp

Visit the WhatsApp Help Centre and search the help articles for your topic. You can also contact WhatsApp directly for further assistance.

Contact the YourBusinessNumber customer service team

As a valued user, we’re here to help you with your WhatsApp Business needs. Our customer service team is ready to assist you with any questions or issues you might have.

By choosing to use WhatsApp Business with YourBusinessNumber, you can enjoy enhanced support and reliability. Don’t let technical issues hold you back. Get in touch with us today!

Need help getting started with WhatsApp Business?

Ready to start using WhatsApp Business instead of WhatsApp Messenger, but not sure how to get set up? At YourBusinessNumber, we’re here to help.

If you already use Messenger for personal use, you’ll need a second virtual phone number to verify your business account. There are so many benefits to using a second number for business use, including a better work-life balance and increased security for your business contacts.

Plus, you’ll be able to enjoy all the incredible tools within WhatsApp Business that are designed to help you supercharge your company comms strategy. From a comprehensive Business Profile and Catalog to Auto-Replies and Labels, it’s never been easier to communicate with your customers through real-time messaging.

We make it easy to get started. In just three clicks, we’ll generate your new number and send it to you via SMS. You can then use this number to set up your new business account.

If you need support at any step in the process, our comprehensive customer support team can help you get back on track. Plus, with stress-free, cost-effective and flexible plans, you’ll stay in complete control – without the need to pay for an expensive additional mobile phone contract.

So, what are you waiting for? Grab your new WhatsApp Business number today.