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Want to upgrade your company’s comms strategy? It’s time to consider setting up a WhatsApp Business account with a second virtual phone number. This game-changing combination offers numerous advantages, including GDPR compliance, enhanced privacy, the ability to handle multiple users at the same time, and helping you improve your work-life balance.
In this article, we’ll take a deep dive into the benefits of using a second number for WhatsApp Business, and the best options for managing multiple numbers simultaneously.
Why should I have a second number for WhatsApp Business?
It’s not possible to have two WhatsApp accounts registered with the same phone number, so if you already have WhatsApp Messenger up and running on your device, you’ll need a second virtual phone number to set up the WhatsApp Business app.
That’s where YourBusinessNumber comes in. We offer the perfect solution for WhatsApp users who want to buy a second phone number for professional use. In just three clicks, we’ll create a brand-new phone number for you and send it via SMS, ready for you to verify on the WhatsApp Business app.
The benefits of using WhatsApp Business with a second virtual phone number
Using a second mobile phone number to set up your WhatsApp Business account comes with so many advantages, from improving your work-life balance to saving you time and money. Here are just a few of the benefits that the set-up brings:
Save money by using WhatsApp Business with a second phone number
Using WhatsApp Business with a second phone number is cost-effective because it eliminates the need to buy a second handset, or pay for another plan for an additional SIM. There’s no need to manage two phones – but you can have a separate app!
Keep your work and personal messages separate with a second phone number
When you use a WhatsApp Business second phone number, you’ll have two numbers active on the same device. You can use the WhatsApp Messenger App to speak to family and friends and the business application to manage conversations with customers and business contacts.
Read our guide if you want to change your current WhatsApp account to a WhatsApp Business account.
Manage multiple users when you buy virtual phone numbers for your team
WhatsApp Business is ideal for multiple users from teams of any size, whether you’re running a small team with two users or a large business with multiple devices, such as estate agents. If you have a team member who leaves the business, you can quickly and easily remove users and reassign the number to a new user using our Teams feature, without the hassle of switching a SIM card.
Save time with WhatsApp Business and a second virtual phone number
If you use WhatsApp Business on the same phone that you have your personal WhatsApp messages, you spend less time switching between different devices in order to get up to speed and process inbound messages. Setting up is also easy, taking only a few minutes.
Maintain your privacy with WhatsApp Business on your phone
If you use your personal phone number for business purposes, you can expect to receive a large amount of messages each day. This can result in very little work-life balance as the boundaries between the two are blurred. When clients or business contacts message you, they’ll only have access to your WhatsApp Business phone number, rather than your private number – but you still only have to manage one device.
Harness all the professional tools that WhatsApp Business has to offer
Unlike WhatsApp Messenger, which is intended for personal use, WhatsApp Business is specifically designed with the needs of small-to-medium businesses in mind. WhatsApp Business appears as a completely separate app on your phone, and it’s packed with incredible features and functionality to help maximise the impact of your professional communications. Set up a WhatsApp Business profile to strengthen your brand image and start building trust with your customers, and a Catalog to display products or services. Try Labels to help organise your messages and keep on top of your inbox, or Quick Replies to effortlessly respond to your customers’ FAQs.
Use your customers’ preferred platform for communication
One of the top benefits of using WhatsApp Business? Your customers are probably already using it. With a reported 2 billion active users spread across the globe, WhatsApp is the most popular messenger app in the world. Research shows that 85% of people choose to message brands directly, so it’s no wonder that so many customers prefer using WhatsApp Business over other forms of communication, like emails. This is reflected in the open rate statistics for WhatsApp, with 80% of messages read in the first five minutes of receipt, and an average open rate of 98%. That means better engagement, more reach and a better overall impact from your marketing efforts.
Use WhatsApp Business to build trust with your customers
WhatsApp is well-known for its strict no-spam policy and stringent security measures, which include giving users the power to block and report fraudulent accounts. As a result, it’s easy to build your brand’s trustworthiness and credibility by using WhatsApp responsibly and effectively. WhatsApp Business also includes end-to-end encryption for all messages, ensuring that your chats with customers are safe and secure.
Find out how to avoid getting a temporary WhatsApp Business account ban.
What WhatsApp business looks like as a second number on your phone:
How can I manage more than one business number on WhatsApp?
While sole traders, freelancers or self-employed people may only require one business number, if your company includes many employees or a customer service team, you’ll want to explore the best options for managing multiple WhatsApp Business numbers. Here are some options to consider:
WhatsApp Cloud
If you’re running a business with 50+ WhatsApp users, then the paid WhatsApp API (WhatsApp Cloud) is probably right for you. This enterprise solution allows you to collect all WhatsApp messages across multiple devices on one platform, assign messages to colleagues, and more. The WhatsApp API is a great option for large support teams.
Find out more about WhatsApp Cloud.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view, making customer communication easy. Trengo pulls together email, WhatsApp Business, Instagram and Live Chat so you can stay on top of all your messages, no matter where they come from.
Respond.io
Another option is Respond.io, a business messaging app that works with WhatsApp Business API to connect customers from any channel to every team, even with multiple users and various devices. Unify communication channels including WhatsApp API and make messaging a tool for marketing, sales, support and engineering.
Find out more about Respond.io.
Note: YourBusinessNumber has not tested these third-party apps, and is not affiliated with them. You are advised to carry out your own research to check that these solutions meet your requirements before using these apps.
If you are an SME (1-50 employees) then you may find using virtual numbers to assign your team to WhatsApp Business is a more affordable solution. And YourBusinessNumber Teams can help you today!
Use a virtual number for WhatsApp Business app to keep costs and effort low
There’s no need to splash out on multiple devices if you want to start using the WhatsApp Business app with a separate business phone number. Just follow our easy steps to generate your number, install WhatsApp Business and get started. At YourBusinessNumber, we provide you with a unique UK phone number for you to use with the most popular messaging apps.
You don’t need to change your phone, either. Simply download the free WhatsApp Business App from the Apple Store or Google Play Store and sign up using the WhatsApp Business number we give you. The process is the same for iPhones or Android devices.
Who uses a virtual number for WhatsApp Business?
WhatsApp Business is a game changer for companies who want to improve their marketing strategies and get the best return possible on their time and effort. Here’s how some businesses are integrating WhatsApp Business into their day-to-day comms:
Estate Agents
WhatsApp Business API is an ideal solution for estate agent companies. Multiple estate agents can respond in real-time to potential buyers and sellers, arrange viewings quickly and efficiently, manage multiple users and phone numbers, refer back to chat history, and speed up the sometimes slow conveyancing process with WhatsApp messages.
The result? Better service, quicker response times and more sales. As a bonus, we can set up multiple agents with multiple phone numbers for WhatsApp Business, so the entire team can work seamlessly.
Small Business Owners
It’s very common for owners of small businesses to feel overwhelmed by the sheer volume of messages they receive every day from customers – especially if you’re a business with multiple contact points.
With the WhatsApp Business app, you can see at a glance which messages are still waiting for a response without the need for multiple devices or sifting through your WhatsApp Messenger app.
Make a great first impression on the app by setting up a personalised Business Profile including your company name, phone number, website and office hours, along with Auto Away Messages, so your clients know exactly when to expect a response.
Personal Trainers
For personal trainers, staying on top of customer relationships is key – and the WhatsApp Business app offers a huge advantage over the competition.
Whether you’re working with as few as five or as many as 25 clients at any one time, you need to be able to respond quickly to incoming messages via your WhatsApp account, or make free calls to your clients using WhatsApp voice calls.
YourBusinessNumber eliminates the need for multiple phones to use with WhatsApp, so you can save money and never have to worry about forgetting your second handset again.
Beauty Therapists & Hairdressers
WhatsApp Business app is ideal for beauty therapists and mobile hairdressers looking to optimise their business activities and promote their service. Book appointments, quickly answer queries using templated messages and promote special offers to existing clients with WhatsApp Business.
As a business owner, having dedicated work phone numbers and a separate business app can ensure that messages reach the right team at the right time, allowing you to switch off outside of work hours, meaning a better work-life balance.
Hotels & Restaurants
WhatsApp Business is an incredibly powerful tool for those working in the hospitality industry. Larger corporate chains may benefit from using the WhatsApp Business API, but if you have a small-to-medium-sized team, we have the perfect solution for you. When you use WhatsApp Business with second virtual phone numbers from YourBusinessNumber, you can harness all the power of WhatsApp Business while saving time and money.
Hotel and restaurant teams can use WhatsApp Business to answer messages and customer questions, share useful information, manage multiple users, and create and confirm new bookings.
WhatsApp Business can also be an invaluable tool for internal team communication, helping to foster effective collaboration and real-time updates, without the need for multiple phone calls each day.
Consultants & Freelancers
For consultants and freelancers managing many different clients and projects at the same time, staying on top of communication with clients is key. With the WhatsApp Business app, you can use features such as Quick Replies to answer common questions, Labels to categorise and organise your chats by project, and WhatsApp Web to stay on track and share documents.
As most clients are quicker to respond using WhatsApp compared to shifting through their email inbox, you can speed up the approval process and gather feedback quickly and easily, allowing you to progress your projects faster.
Builders, Plumbers & Electricians
Tradespeople love using a messaging application such as WhatsApp Business to send and receive messages from customers and colleagues. WhatsApp is ideal for sharing images, so whether your client needs to send across a snap of a socket or a doodle of a room layout, they’ll appreciate being able to get in touch via a new message on WhatsApp.
Tradespeople can use WhatsApp Business to quickly respond to queries, keep a record of chat history with customers and send over estimates or quotes, all from the same phone.
Creatives
Creative professionals including copywriters, graphic designers, artists, creators, with multiple projects and many different clients, can really benefit from using a WhatsApp Business account with dedicated virtual phone numbers – and more customers than ever are opting to use WhatsApp.
With WhatsApp Web, set up quickly using a QR code, you can stay focused and connected to your WhatsApp Business app even when using other devices.
Employees who work from home (WFH)
Employees who are part of larger businesses, but work from home, can find it difficult to maintain boundaries between home life and work life if they’re using the same phone number linked to their WhatsApp Messenger app for both personal and business use.
When they use WhatsApp Business within a separate app, employees are able to fully switch off out of business hours – without the need for companies to pay for two devices for multiple users of WhatsApp API. It’s really easy for employees to install the WhatsApp Business app and for employers to manage multiple users.
The WhatsApp Business app offers a modern communication solution for large, medium or small businesses – and with YourBusinessNumber, generating new numbers for multiple users couldn’t be quicker.
Get started on WhatsApp Business with YourBusinessNumber
Need a new number to verify a WhatsApp Business account? A virtual second phone number from YourBusinessNumber is the ideal solution. In minutes, you can set up both WhatsApp Messenger and WhatsApp Business on the same device and benefit from a better work-life balance, without having to fork out for an expensive second phone contract.
All it takes is three clicks to get your new virtual number for WhatsApp delivered via SMS. If you need any assistance, our friendly customer service team will be on hand to help you get set up and harness all the incredible tools that WhatsApp Business has to offer. Plus, our flexible, low-cost subscriptions keep you in full control.
So why wait? Get started with your new WhatsApp Business number today!
Author:
George Lineker
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