How to change WhatsApp to a Business Account

Do you need to switch from WhatsApp Messenger to WhatsApp Business, but aren't sure where to get started? We've got you.

We'll walk you through the process of how to change from WhatsApp to a WhatsApp Business account, including the differences between the two apps, how to install two separate accounts onto one device, and why you need a second number if you want to separate your personal messages from your work messages.

Read on to discover how easy it is to generate a second number from YourBusinessNumber, and how to get both WhatsApp products up and running in no time at all.

What are the differences between WhatsApp Business and WhatsApp personal?

Screenshot of WhatsApp and WhatsApp Business installed on same device

WhatsApp Business and WhatsApp Messenger have several key differences that make them ideal for work and personal use.

WhatsApp Messenger is a free, popular and secure chat app currently used by two billion people around the world.

You can share messages, images, videos, voice notes and audio files, either in one-on-one messaging threads or in group chats.

The WhatsApp Business app has a unique logo with a β€˜B’ in the middle, making it easy to differentiate from the normal WhatsApp logo.

The WhatsApp Business App is a free-to-download app that offers similar messaging functionality but with additional features for business needs, including extra tools and functionality specifically designed for business use.

These include a WhatsApp Business profile for your business, message templates, contact labelling, and basic automation, including quick replies, greeting messages, and away messages.

WhatsApp Business also supports marketing and sales, business profiles providing all the essential information about your company, payment notifications and catalogs which can be used to showcase products and services.

The WhatsApp Business API (WhatsApp Cloud) also allows larger enterprises to manage secure business-to-customer communication at scale. Extra features include the green tick next to the name of your business in the profile and chat headers, which confirms that it is a verified, legitimate business. Unlike WhatsApp Messenger and WhatsApp Business, the WhatsApp Business API is a paid service.

Can you use the same number when I change from a personal WhatsApp account for WhatsApp?

If you already have WhatsApp Messenger set up on your device for personal use, you can't set up a WhatsApp Business account with the same number. Luckily, YourBusinessNumber is here to help. In just a few clicks, we set up a second business phone number which is delivered to your device and can be used to set up the WhatsApp Business app from a single device while keeping your WhatsApp Messenger account active.

πŸ‘‰ Easy step-by-step guide to changing from WhatsApp personal to WhatsApp business

1 Download the WhatsApp Business App

Download the WhatsApp Business App from your phone's app store – the Google Play store for Android users or the App Store for iOS users.

2 Generate a separate virtual phone number using YourBusinessNumber

Visit our Generate page and create a brand new dedicated number. You will use this number to verify your WhatsApp Business app.

3 Open WhatsApp Business and Get Verified

Enter the brand new YourBusinessNumber into WhatsApp Business. You will receive an SMS code. Use this code to verify your identity.

4 That's It!

Congratulations, you now have WhatsApp Business setup on your phone and connected to your YourBusinessNumber number!

Share your new business number with your customers/clients and start taking advantage of the unique messaging tools that WhatsApp Business offers. Create your business profile, template a greeting message, set up chat labels and enjoy keeping your personal account private!

If you're still having trouble, please see the official WhatsApp instructions.

Three people jumping for a photo

Who uses a virtual number for WhatsApp business?

Estate Agents

With more homeowners choosing to communicate through WhatsApp, now is the perfect time for estate agents to shift over to the WhatsApp Business app. See our case study to learn how to sell more properties using WhatsApp Business.

Small Business Owners

Staying on top of work messages is crucial for small businesses or even micro businesses. When you set up a WhatsApp Business account, it's easy to see which messages are from family and friends, and which are from work clients. Create a business profile including your business name and business category, use Quick Replies to answer frequently asked questions, and set up an away message so that clients are clear on your working hours.

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Personal Trainers

Personal trainers often work with many different clients at the same time, so timely responses are a key part of the service. Having a dedicated WhatsApp Business account offers you so many tools to allow you to answer client queries, book in training sessions and market yourself effectively to new customers. With so many people preferring to communicate over instant messaging rather than by phone, you might even find an uptick in the number of clients you're able to reach.

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Beauty Therapists & Hairdressers

There are so many benefits for beauty therapists and hairdressers looking to install the WhatsApp Business App with a second mobile phone number. Keep your personal number private and separate your work contacts from your regular WhatsApp account. Book appointments, answer commonly asked queries using templated messages and promote special offers to your clients. You can also add your profile picture, business profile and a catalog including images, descriptions and prices to really let your business shine.

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Consultants & Freelancers

It's a challenge for many self-employed consultants and freelancers to stay on top of multiple projects for many different clients – but a WhatsApp Business account makes it much easier. Download the WhatsApp Business app and discover features for business purposes, such as Labels and Quick Replies, allow freelancers to process, respond to and keep track of their work messages much more easily.
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Employees who work from home (WFH)

Give your employees the benefit of proper down time with a separate number for their WhatsApp Business account. It can be really difficult to switch off at the end of the day or over weekends if work and personal messages are mixed up in the same account – but with YourBusinessNumber, they can have two accounts active on the same device.
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