How To Use WhatsApp Business Desktop

Essentials to know

• WhatsApp Business can be used on desktop in three ways: via a web browser, the Mac app, or the Windows app — all linked to your phone.
• Setup is quick and secure: you scan a QR code from your phone to link your WhatsApp Business account to your computer.
• Desktop access boosts productivity: reply faster, share files easily, and manage customer chats alongside your day-to-day work tools.
• Security remains the same: WhatsApp Business Desktop and Web use the same end-to-end encryption as the mobile app.
• Ideal for Australian small businesses: keep communication efficient and professional without paying for extra software.

Switching between your phone and your computer all day is frustrating. For Australian small businesses, speed and consistency matter — especially when you’re juggling customers, suppliers and your team. That’s why it’s helpful to access WhatsApp Business from your desktop as well as your phone.

If you already use WhatsApp Business on mobile, you may be wondering how to use the same account on your laptop or desktop computer. The good news is there are a few simple options:

1. Use WhatsApp Business from a web browser
2. Use the WhatsApp Desktop app on a Mac
3. Use the WhatsApp Desktop app on Windows

Below is a step-by-step guide to setting up and using WhatsApp Business on your desktop, so you can respond to customers quickly and keep work moving.

Please Note: You need to be cautious when linking a number up to another device in the early days after verifying – as WhatsApp can deem a number as being potentially used for spam if linked up too early after verifying a number. We strongly recommend not to link a device up until at least 7 days after the number has been used organically (normal use).

How to use WhatsApp Business from a web browser on desktop

If you want the quickest setup, WhatsApp Web is the easiest option. You open WhatsApp Business in a tab in your browser (such as Google Chrome, Firefox, Microsoft Edge, or Safari) and link it to your phone.

How to get started:

1. Go to https://web.whatsapp.com.
2. Open the WhatsApp Business app on your phone.
3. Tap Settings and choose ‘Linked devices’ (or ‘WhatsApp Web/Desktop’, depending on your phone).
4. Scan the QR code that appears on your desktop screen with your phone.
5. Start using WhatsApp Business in your browser.

Note: You can only have one WhatsApp Web browser session open at a time.

How to use the WhatsApp Business app on a Mac computer

WhatsApp offers a desktop app for Mac computers so you can use the same WhatsApp Business account on your computer without relying on a browser tab. This is a popular option for Australian business owners who work from a laptop throughout the day.

1. Open the App Store on your Mac.
2. Search for ‘WhatsApp Desktop’.
3. Select ‘Get’ and then ‘Install’.
4. Wait for the installation to finish.
5. Open WhatsApp Business on your phone.
6. Tap Settings and choose ‘Linked devices’.
7. Scan the QR code on your Mac screen with your phone.
8. Use WhatsApp Business from the desktop app.

Note: You can only link one WhatsApp account per WhatsApp Desktop app. If you already use WhatsApp Desktop for your personal account, you may need to use WhatsApp Web instead, or set up your business number as a separate account on another device or user profile.

How to use the WhatsApp Business app on a Windows computer

On Windows computers, the setup process is very similar. Download WhatsApp Desktop from the Microsoft Store, then link your WhatsApp Business account using a QR code.

1. Open the Microsoft Store on your computer.
2. Search for ‘WhatsApp Desktop’.
3. Select ‘Get’ and then ‘Install’.
4. Wait for the installation to finish.
5. Open WhatsApp Business on your phone.
6. Tap Settings and choose ‘Linked devices’.
7. Scan the QR code on your desktop screen with your phone.
8. Use WhatsApp Business from the Windows app.

Note: You can only link one WhatsApp account per WhatsApp Desktop app. If you already use it for your personal account, you may prefer to use WhatsApp Web for business, or keep business chats on a separate account.

What is the WhatsApp Web app?

WhatsApp Web is the browser-based version of WhatsApp. It’s free to use and allows you to send and receive messages from your computer instead of only from your phone.

You’ll need a WhatsApp Messenger or WhatsApp Business account set up first. Need a virtual second phone number to set up your Business account? Generate your new number in just a few clicks.

What are the benefits of using WhatsApp Web on a desktop?

There are plenty of benefits to using WhatsApp Business from your computer — particularly for Australian small businesses that want to stay responsive without constantly checking their phone.

Convenience

WhatsApp Web is quick to set up and easy to use. It also makes it much simpler to share documents (such as PDFs, invoices and menus) or images that are already saved on your computer.

Increased productivity

Mobile phones are full of distractions. Using WhatsApp Business on desktop helps you stay focused and respond faster, especially when you’re switching between emails, online orders, bookings, spreadsheets and other business tools. It’s a simple way to keep your workflow moving.

Security

WhatsApp Web and WhatsApp Desktop use the same end-to-end encryption as the mobile app. This makes it a solid option for everyday customer communication, as long as your devices are protected with passcodes and access is well managed.

Please Note: You need to be cautious when linking a number up to another device in the early days after verifying – as WhatsApp can deem a number as being potentially used for spam if linked up too early after verifying a number. We strongly recommend not to link a device up until at least 7 days after the number has been used organically (normal use).

Value for money

WhatsApp Web is free, so you don’t need to pay for additional communication software just to message customers from your laptop. And getting a second, dedicated WhatsApp virtual number for your business is simple and affordable with YourBusinessNumber — helping you keep business and personal conversations separate while maintaining a professional setup.